Roger Chan

ART DIRECTOR ⚡ SENIOR DESIGNER

Creative professional with 10+ years of design and art direction experience, specializing in digital campaigns and product launches. Expert at translating complex business needs into compelling customer experiences while leading creative teams and developing style guides across multiple brands for major employers like Walmart, eBay, and Trader Joe’s. Known for staying curious, exploring new techniques and tools, delivering impactful results, and supporting team success.

Linkedin

Experience

Art Director (Senior Manager, Creative) at Walmart Connect | San Bruno, CA | March 2024 – August 2025

In-house retail media arm of Walmart serving Fortune 500 brands across digital and omni-channel campaigns. Promoted to Art Director to lead concept-to-launch creative, mentor designers, and uphold brand consistency across partners.

  • Doubled LEGO × F1 investment from $500K to $1M+ by art-directing three multi-channel routes and aligning visual identity across web, social, email, OOH, and in-store.

  • Reduced creative SLAs by 63–84% by building Photoshop templates, export presets, and QA checkpoints, improving on-time trafficking across web, social, OOH, and in-store.

  • Secured $750K+ in JBP by converting A/B test insights into executive-ready Creative Effectiveness sessions and decks that tied concepts to performance KPIs.

  • Directed internal designers, copywriters, producers, and external agencies to ship pixel-accurate, responsive assets that met brand, accessibility, and channel specs.

  • Presented the Barbie “Life in Pink” concept with system-ready design kits and launch materials, demonstrating production readiness that supported a $13M media plan.

  • Partnered with Strategy, Analytics, Sales, and Product to translate briefs into measurable outcomes, delivering landing pages and CRM assets that connected storytelling to results.

Senior Designer (Manager, Creative) at Walmart Connect | San Bruno, CA | June 2019 – March 2024

Recruited by Walmart Media Group (now Walmart Connect) to help scale the in-house creative team, build design systems, and ship multi-platform campaigns for a performance-driven retail media business.

  • Designed the “Feels Like Home” campaign system and brand guidelines, producing web, email, and social content that influenced $5.6M+ incremental revenue across 13 suppliers.

  • Launched the “Gamer Drop” landing experience using A/B learnings, partnering with producers, motion designers, and developers to deliver assets that lifted category sales 88%.

  • Built wireframes and hi-fi prototypes for the Creative Certification Program portal, standardizing briefs, approvals, and asset specs to accelerate compliant campaign launches.

  • Managed Workfront from kickoff through delivery, tightening timelines 26% by clarifying intake, setting QA gates, and aligning marketing and analytics on milestones.

  • Shipped brand pages and display campaigns end to end; coordinated design, photography, and multimedia to maintain visual identity and increase engagement across digital touchpoints.

  • Co-created Photoshop templates, export presets, and accessibility checks, improving handoff quality and reduced rework across web, email, and paid media.

Lead Sign Artist at Trader Joe’s | San Jose, CA | May 2006 – March 2022

Private national grocery chain known for private-label assortments and community-driven stores. Hired to create hand-drawn signage, chalkboards, and in-store visuals that elevated the customer experience.

  • Provided art direction that created engaging visual storytelling that communicated brand personality, drove product excitement to customers, and generated sales for new product launches.

  • Produced 100+ custom chalkboards and POS displays that elevated in-store storytelling and became core to the brand’s playful aesthetic.

  • Designed seasonal displays, aligning illustration, typography, and layout standards to reinforce brand consistency and lift store traffic.

  • Partnered with store leadership and category buyers to brief, prioritize, and launch weekly signage that supported merchandising goals and new-item velocity.

  • Mentored team members on craft and production techniques, raising quality and accelerating delivery across the region.

  • Recognized by leadership for creative innovation that strengthened the in-store brand experience and community engagement.

Visual Designer at eBay Inc. | San Jose, CA | January 2017 – July 2019

Contracted by Alliances Management to supported eBay’s North America in-house creative team with digital assets and omni-channel campaign visuals across web, email, app, and paid media.

  • Launched integrated assets for iPhone X and Samsung Galaxy campaigns, producing landing pages, coupons, email, and banners that upheld brand systems, responsive behavior, and channel specs.

  • Partnered with Seller Marketing and UX to align promotions with onsite flows for “Fund Your Fun,” increasing new sellers 12% and in-app users 68%.

  • Authored campaign style guides and Seller Center component specs, improving visual consistency and speeding approvals across internal teams and agency partners.

  • Optimized asset production with clear file structures, export presets, and QA checklists for accessibility and localization, reducing rework and strengthening handoffs to engineering and CRM.

  • Collaborated with copy, product, and analytics to translate briefs into measurable creative, iterating on layouts and messaging to support conversion goals.

Senior Graphic Designer at SnapLogic Inc. | San Mateo, CA | December 2013 – January 2017

Joined SnapLogic's Marketing team to ship scalable web, brand, and event assets that lifted demand and clarified product storytelling.

  • Rebuilt snaplogic.com with developers and implemented a CMS, streamlining updates and reduced external maintenance costs by $15K per year.

  • Designed integrated digital and event campaigns that increased website leads 30% and improved booth engagement across priority industry shows.

  • Produced a reusable asset system for web, print, and events, aligning creative with go-to-market plays to speed launch timelines and reduce rework.

  • Authored brand and component guidelines for partners and vendors, improving visual consistency and shortened approvals for cross-functional stakeholders.

  • Created executive-ready decks and narrative visuals that clarified product value, accelerated decision-making, and secured alignment on campaign direction.

  • Partnered with sales and product marketing to test messaging and layout variants, applying learnings to lift landing page conversion and email performance.

Graphic Designer at KeyPoint Credit Union | Santa Clara, CA | May 2013 – September 2013

Contracted through Modis to design and produce integrated print and digital creative for KeyPoint Credit Union, supporting brand campaigns and branch marketing initiatives.

Specialist & Workshops Coordinator at Apple Inc. | Santa Clara, CA | October 2011 - April 2013

Recruited by Apple to design and facilitate interactive workshops and launch displays that brought the brand’s innovation and accessibility to life, while building stronger connections with Mandarin-speaking customers.

Graphic Designer at Spartan Shops Inc. | San Jose, CA | June 2008 - September 2009

Joined Spartan Shops to design print, brochures and digital materials for campus marketing initiatives, including posters, promotional signage, and website graphics for university-owned retail and dining venues.

Skills

Creative Leadership & Strategy:

Art direction - Campaign concept development - Brand strategy - Omnichannel campaign development - Creative team mentorship - Visual storytelling

Technical Expertise:

Adobe Creative Cloud (Photoshop, Illustrator, InDesign, After Effects) - Figma - UI | UX design - InVision - Style guide development - Digital campaign optimization - Video storyboarding - Trade show booth design - Project management

Collaboration & Communication:

Presentation design - Client relations - Remote team and vendor management - Cross-functional collaboration - Stakeholder alignment

Education

San José State University

Bachelor of Fine Arts (BFA) in Digital Media Art

Bachelor of Arts (BA) in Design Studies: Graphic Design

Mission College

Self Improvement Courses: Web Development

General Assembly

Front End Web Development: Immersive 10-Week Program

Projects & Volunteer

 Verizon AdFellows 7.0 program | February 2024 - May 2024

I worked alongside the team to support the development of emerging marketing talent. I helped guide fellows through their rotational experience and contributed to brainstorming sessions that shaped their final capstone projects. One standout initiative focused on increasing female representation in gaming, where I collaborated on early concepts—like “Gamer Girl”—that explored how brands could create more inclusive gaming spaces, primarily young women. Through mentorship and hands-on creative involvement, I helped ensure the program delivered meaningful growth for the fellows while offering brands and agencies access to fresh, next-gen perspectives.

eBay Spring Seller Campaign | December 20117 - March 2018

For eBay’s Spring Seller Campaign, I contributed to the development of a concept aimed at re-energizing and empowering sellers ahead of the busy season. Working closely with the team, I helped shape the creative direction and messaging strategy, focusing on ways to inspire sellers to take advantage of seasonal opportunities. From early brainstorms to refining campaign language, my role supported a final execution that felt both actionable and aligned with eBay’s brand voice—motivating sellers to spring into action with confidence.

Chalk Artist Sponsored by Trader Joe's at the Luna Park Art Foundation | September 2010 - September 2019

An event that happens once a year in September, the Luna Park Chalk Art Festival is the primary event benefiting the Luna Park Arts Foundation, created to promote the arts in our schools and communities through grants and sponsorships. The foundation depends on the generosity of members of our community and local businesses to make this possible. As a Trader Joe's Artist, I urged our store to help sponsor this local event and have our sign artist participate in the event itself (since 2009) as a way to increase support for the arts in the local schools and community. Plus, I found it is a fun way to work together as a team and showcase the talents of our sign artist at store #212.

SnapLogic – Branding Guidelines | June 2014

A project I proposed to our Marketing Department was to create a set of branding guidelines for our company, a project I wanted to lead and own. A successful company always has a set of branding guidelines for employees, partners and affiliates yet SnapLogic's branding guidelines were nowhere to be found. It is always good to have a set of branding rules for when partners, affiliates and employee's want to publicize their relationship with SnapLogic within their communications. Feel free and click the title to view the landing page I created for the SnapLogic Branding Guidelines.

CUT. SEW. SWEAR. – Fashion aWEARness Gallery Show | May 2009

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.